Refund & Return Policy

FlapBat — Refund & Return Policy

Last updated: June 23, 2026

We want you and your dog to love FlapBat. This policy explains when refunds, returns, and replacements are available, and how to request one. By placing an order you agree to this policy, which forms part of our Terms of Service.

1. Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, as long as the order has not yet been processed for shipping. To cancel, email us as soon as possible with your order number. Once an order has been processed or shipped, it can no longer be cancelled.

2. When You're Eligible for a Refund or Replacement

We accept claims for items that arrive:
- Damaged or broken in transit
- Defective or not functioning as described
- Incorrect (wrong item received)
- Significantly not as described in our product listing

If your item falls into one of these categories, you may request a replacement or a refund at our discretion.

3. What Is NOT Eligible

To keep things fair and clear, the following are not valid reasons for a refund, return, replacement, or chargeback:
- Dissatisfaction that the toy "does not fly", hover, or move on its own. FlapBat is a motorised flapping pet toy. We make no claim that it flies or moves unassisted, and any flying or autonomous movement shown in our photos, videos, or social media is presentational only. "It doesn't fly" is not a valid claim.
- Your pet simply not being interested in the toy.
- Minor variations in colour, finish, or packaging, which are normal and not defects.
- Normal wear from use, or damage caused by chewing, rough handling, water, or misuse.
- Change of mind after the item has shipped.
- Buyer's remorse or ordering the wrong item due to information you entered at checkout.

4. How to Make a Claim

To request a refund or replacement for an eligible item, email us within 14 days of delivery with:
- Your order number
- A clear description of the issue
- Photos or a short video clearly showing the damage or defect

We review every claim individually. Once approved, we'll arrange a replacement or refund. We may ask for additional information before approving a claim.

5. Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges, if any, are non-refundable unless the item arrived damaged or incorrect.

6. Returns

Most claims are resolved with a refund or replacement and do not require you to ship the item back. If a return is required, we will provide return instructions. Items must be returned in their original condition. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

7. Lost or Delayed Shipments

Estimated delivery times are estimates, not guarantees, and may be affected by carrier or customs delays outside our control. If your tracking shows no movement for an extended period, contact us and we'll help investigate. We are not responsible for packages marked delivered but reported missing, or for delays caused by an incorrect address provided at checkout.

8. Non-Delivery

If your order has not arrived within a reasonable time beyond the estimated delivery window, contact us and we will investigate with the carrier. Where an order is confirmed lost in transit, we will arrange a replacement or refund.

9. Contact

To start a cancellation, refund, or replacement request, email us at flapbat.official@gmail.com with your order number. We aim to respond within 1–2 business days.